Self-service support

Get from install to a real shortage result.

The Beta is intentionally designed without calls, onboarding projects or custom mapping.

1

Run the demo

Open the app and calculate the built-in Desk example. It writes nothing to your boards.

2

Connect three boards

Select Products, Components/BOM Lines and Orders, then map the exact requested columns.

3

Validate, then calculate

Resolve every blocking message inline. A successful result may show shortages or all demand covered.

Common blockers

Fix the data, not the calculation.

No included orders

Select an Include checkbox or one of the mapped included Status values.

Invalid number

Use Number columns and remove blank, zero or negative Qty values.

Component not found

Make sure every BOM Component SKU exists once on the Components board.

Duplicate BOM relation

Keep one BOM row per Product SKU + Component SKU pair.

Open Batch overlap

Resolve or supersede the earlier Requirement Batch before writing another.

Still blocked?

Send a content-free diagnostic.

Use the in-app diagnostic action and share only its generated code through the invitation or community channel that led you here. Do not send board exports, screenshots containing customer data, SKUs or order numbers.

Beta support boundaryNo meetingsNo manual data cleanupNo custom schema or account-specific code